Terms of service

Terms of Service

This website is operated by Kobeejapan. By accessing or using this website, you agree to the following Terms of Service.

1: General Provisions

These Terms of Service apply to all users of our website and govern your use of the services we provide.

2: Orders

  • A purchase contract is formed once we send a confirmation email following your order.

  • We reserve the right to cancel orders in the event of pricing errors, inventory discrepancies, or system issues.

3: Out of Stock

  • While we do our best to keep inventory updated, items may occasionally be out of stock even if marked as available. This may happen due to simultaneous sales on other platforms such as eBay. We appreciate your understanding.

4: Payment

  • Accepted payment methods include credit card, PayPal, and other methods as designated by the Store.

  • Payment must be completed in full before shipping.

5: Shipping

  • Orders are typically processed and shipped within three business days after payment confirmation.

  • For details on shipping fees, carriers, and delivery timeframes, please refer to our Shipping Policy.

6: Combining Orders

  • If your first order has not been shipped yet, we can combine additional orders made within 2 weeks of the original purchase.

  • Please contact us after placing your second order to request combined shipping.

7: Returns, Exchanges, and Cancellations

  • Returns and exchanges are accepted within 30 days of delivery for unused and unopened items.

  • Return shipping fees for personal reasons are the customer's responsibility.

8: Discounts and Reward Program

  • We do not accept price negotiation or discount requests.

  • However, we offer a Reward Program to show appreciation for our customers. Please take advantage of this program!

9: Product Descriptions

  • Actual product colors or textures may vary slightly due to monitor settings and photography.

  • Used and vintage items may show minor signs of wear or age. Please understand this before making a purchase.

10: Customs and Import Taxes

  • Our products are shipped from Japan and may be subject to customs duties, VAT, or import taxes upon arrival in your country.

  • For more information, please visit our Taxes and Customs page.

  • These charges are the buyer's responsibility.

11: Intellectual Property

  • All content on this website, including text, images, logos, and trademarks, is the property of the Store or its rightful owners. Unauthorized use is strictly prohibited.

12: Prohibited Activities

Users may not:

  • Use false identities to place orders

  • Disrupt or interfere with site functionality

  • Violate applicable laws or public morals

13: Disclaimer

  • We are not liable for delays or failures caused by natural disasters, system issues, or shipping complications.

  • We are not responsible for any damages caused by the use of our services, except in cases of willful misconduct or gross negligence.

14: Modifications

  • We reserve the right to update or modify these Terms at any time without prior notice.

  • Continued use of our services following changes implies agreement to the revised Terms.

15: Governing Law and Jurisdiction

  • These Terms shall be governed by the laws of Japan.

  • All disputes shall be subject to the exclusive jurisdiction of the court located in our business region in Japan.