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Flat Rate Shipping: Our shipping charge is fixed regardless of the purchase amount. Please check to make sure you haven’t forgotten anything.

Import Charges:  As our products are shipped from Japan, they may be subject to taxes and customs fees during the delivery. Please check the following page to learn more details.

Processing Time: Orders will be shipped within 3 business days. Japanese weekends and public holidays are not included. Please refer to our business day calendar on the Kobeejapan Instagram page.

Guarantee of Delivery: We guarantee against damage or loss in transit.

About Returns: If something doesn't work out, you can send items back within 30 days of delivery. See return policy to know in detail.