What we can do for you

Flat Rate Shipping
Our shipping charge is fixed regardless of the purchase amount.
Please check to make sure you haven’t forgotten anything.

Import Charges
As our products are shipped from Japan, they may be subject to taxes and customs fees during the delivery. 
Please check the following page to learn more details.

Processing Time
Orders will be shipped within 3 business days.
Japanese weekends and public holidays are not included.
Please refer to our business day calendar on the Kobeejapan Instagram page.

Guarantee of Delivery
We guarantee against damage or loss in transit.

About Returns
If something doesn't work out, you can send items back within 30 days of delivery.
 See return policy to know in detail.